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    Navigation
    Gifts
    Best Sellers
    Offers
    Skincare Quiz
    Best Sellers
    PLANTSCRIPTION™
    Multi-Powered Youth Serum
    PLANTSCRIPTION™
    Wrinkle Serum With Retinoid
    GINZING™
    SPF30 Daily Moisturizer
    CHECKS AND BALANCES™
    Frothy Face Wash
    ALL BEST SELLING SKINCARE
    Masks, Serums, Lotions & More
    Skincare
    Take Our Skincare Quiz
    Personalize your skin routine
    Start the Quiz

    Featured

    Mother's Day Gift Guide

    New Products

    Travel & Minis

    Find Your SPF

    Skincare Sets

    Best Sellers

    Top Skin Routines

    By Category

    Moisturizers

    Cleansers & Exfoliators

    Eye & Lip Care

    Serums

    Treatment Lotions & Toners

    Masks

    By Skin Concern

    Fine Lines & Wrinkles

    Acne & Oil Control

    Even Skin Tone & Dullness

    Dryness

    Redness & Sensitivity

    Pore Perfection

    Sun Protection

    By Collection

    Youthtopia™

    Plantscription™

    GinZing™

    Mega-Mushroom™

    A Perfect World™

    Clear Improvement™

    Bath & Body
    OUR MOST MESMERIZING AROMA
    Shop Now

    By Category

    Creams & Lotions

    Body Washes & Scrubs

    Hand & Foot Care

    Self Care Gifts

    View All

    By Collection

    Plantfusion™

    Ginger

    Peace of Mind™

    Gifts
    Mother's Day Gift Guide
    Shop Now

    Gift Shops

    Mother's Day Gift Guide

    Gift Sets

    Gift Cards

    View All Gifts

    By Price

    Under $35

    Under $75

    Under $150

    Offers
    Origins Stories
    THE MUST-KNOW SKIN CARE TIPS FOR WINTER
    Unlock the secrets to moisturized, glowy skin all season long.
    Read Now
    WHAT IS A FACE ESSENCE?
    Discover the secret to radiant, hydrated skin
    Read Now
    ESSENCE OR SERUM?
    Discover the difference between face essences and serums
    Read Now
    FIND THE RIGHT MOISTURIZER FOR YOUR SKIN TYPE
    Our Guide to Find Your Moisturizer Match
    Read Now
    SKINCARE ROUTINE ORDER
    Your morning and night guide
    Read Now
    Discover
    INGREDIENTS 101
    Discover Our Ingredient Index

    Origins Impact

    Responsible New Packaging

    How We Formulate

    Tree Planting

    Carbon Neutral

    Online Services

    Origins Rewards Program

    Finders & Quizzes

    SPF Quiz

    NEW Skincare Quiz

    Top Skin Routines

    Chat With a Skincare Expert

    Beauty How-To's

    Ingredients

    Niacinamide

    Vitamin c

    Hyaluronic Acid

    Retinol

    View All

    Get Inspired

    In the Press

    Are you Looking For:

      Popular Product Searches

      • Gifts
      • Youthtopia
      • Ginger
      • Night Cream
      • Eye Cream

      Popular Customer Service Questions

      • Where is my order?
      • Purchase History
      • Returns & Exchanges
      • Shipping Information
      • FAQs

      Not found
      • Call us 1.800.674.4467
      • Email Us
      Customer Service

      Customer Service

      Please note holiday hours may vary.

      Customer Service

      Top FAQs

      Important Notice

      Important Notice

      We have re-opened our stores – with your safety and comfort in mind. Find a Store

      As always, your favorite products are available 24/7 on origins.com, and our Live Chat artists are available to consult, provide guidance and answer your beauty questions. If you have any order-related questions, please click here to contact our Customer Care team.

      Thank you for being part of our Origins family.

      Can’t find the answer you are looking for?

      Can’t find the answer you are looking for?

      Contact our Customer Care representatives at 1-800-674-4467 or Chat Live with us.

      How do I check on an order I have placed?

      How do I check on an order I have placed?

      If you have your order number, go to Track My Order page and input your order number to check the order status

      If you are a registered Origins customer, you may check the status of your order online. For questions regarding the status of your order or if you are not a registered member, you may contact our Customer Care representatives at 1-800-ORIGINS or Chat Live with us. For fastest service, please provide your order number when making inquiries.

      What is your return/exchange policy?

      What is your return/exchange policy?

      If for any reason you are not completely satisfied with your Origins Online purchase, simply return the unused portion and we will be happy to remit your account for the full amount of your purchase. If you prefer, you may exchange your purchase for other Origins products. More information about Returns and Exchanges.

      Do you accept international orders?

      Do you accept international orders?

      We’re sorry, Origins.com is currently unable to accept orders to be billed or shipped to destinations outside the U.S and Canada. We apologize for any inconvenience.

      If you live in the United Kingdom area please visit us at: http://www.origins.co.uk/

      If you live in China please visit us at: http://www.origins.com.cn/

      Can you send me samples?

      Can you send me samples?

      Regrettably, samples are not available for general distribution. If your desire is to “try before you buy," please know that it is Origins Online policy to accept returns or exchanges for products that you are not satisfied with. If you would like product recommendations or advice from a trained Online Origins Guide, we invite you to email our Origins Online Guides.

      Why is my favorite product discontinued? What can I use now?

      Why is my favorite product discontinued? What can I use now?

      We always strive to deliver the best products, ingredients & formulas to our customers. In order to focus on upcoming innovations in clean, high-performance skincare, we decided to discontinue some of our products. But don’t worry—we’re happy to help find the perfect replacement. Please visit us at https://www.origins.com/goodbyes for suggestions on similar alternatives.

      You can also Chat Live with our online Guides, visit us at http://elcompanies.com/Pages/Gone-But-Not-Forgotten.aspx, or email our Origins Online Guides with the name/shade of your favorite product for further assistance.

      Where can I learn more about the Gone But Not Forgotten program?

      Where can I learn more about the Gone But Not Forgotten program?

      For assistance with locating an Origins product that has been discontinued, please contact our Corporate Headquarters via telephone at 1-800-216-7173 between 9am and 4pm EST, Monday through Friday and ask to speak with a Gone But Not Forgotten Representative.

      Please note that a search may only be initiated for products within Origins's basic product line. We regret that we are unable to conduct searches for seasonal, limited edition, or promotional products.

      If we are able to locate the product you have requested, you may purchase up to 6 units (depending upon availability). Gone But Not Forgotten items are available for shipment to locations within the U.S. To initiate a search for a discontinued product, please call us at 1-800- 216-7173 between 9am and 4pm EST, Monday through Friday.

      Where can I buy Origins Products?

      Where can I buy Origins Products?

      Only U.S. & Canada residents may buy Origins products online at Origins.com. To locate a store near you in the U.S. and Canada, click here for our Store Locator. Where Local Inventory information is available and inventory is in stock, we will match the price shown on Origins.com at our Origins stores at the time of purchase.

      Animal Testing

      Animal Testing

      Origins has a strong belief that cosmetic animal testing is not necessary and should be eliminated worldwide. We do not test on animals and our company is helping to bring about change in countries where animal testing is conducted on cosmetics as required by law. Read More

      Is it safe to use my credit card?

      Is it safe to use my credit card?

      Yes. When you submit any personal information (name, address and credit card) during Checkout, the data is encrypted and sent over a secure connection to our Web site server. If you prefer, you may submit your order via telephone at 1-800-ORIGINS. Our Customer Care Representatives are available seven days a week, twenty-four hours a day.

      Does anyone else see the information that I provide to Origins?

      Does anyone else see the information that I provide to Origins?

      We respect your privacy. The information you provide will not be given to any third party without your express consent. Read our Privacy Policy for additional information.

      SPAM filters and ISPs

      SPAM filters and ISPs

      Your Internet Service Provider (ISP) or Email client may be using filters to block email and this may be affecting the receipt of email from Origins Online. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. This will ensure that correspondence from Origins Online will be accepted. If you have any questions, please contact us at 1-800-ORIGINS.

        If your provider is AOL:
        1. Open the Email message.
        2. Click “Add to Address” icon.
        3. The name and Email address from Email are pre-populated in the Add Contact pop-up.
            Verify that the information in these fields is correct.
        4. Click “Save".

        If your provider is Yahoo:
        1. Open the Email message.
        2. Click the “Add to Address Book" link on the far right.
        3. The address will be automatically entered into your Yahoo! Address Book.

        If your provider is Hotmail:
        1. Open the Email message.
        2. Click “Save Address(es)" at the top of the message header.

        If your provider is MSN:
        1. Open the Email message.
        2. Click “Save Addresses" on the right.
        3. Select the check box next to the address you want to save.
            You can also make changes to the contact information.
        4. Click “Save".

        If your provider is Gmail:
        1. On your computer, open Gmail.
        2. On the left, click “More"
        3. Click Spam.
        4. Open the email.
        5. At the top, click “Not spam".

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      Chat Live

      Customer Service: Monday-Friday, 8am-midnight ET
      Saturday-Sunday, 10am-10pm ET

       

      Product Questions & Advice: Monday-Friday, 10am-10pm ET
      & Saturday-Sunday, 12pm-8pm ET

       

       


      CALL US

      Phone: Monday-Friday, 8am-10pm ET
      & Saturday-Sunday, 10am-8pm ET

      1-800-674-4467


      We look forward to serving you.

       

       

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